Terms and conditions for transactional part of the Website

The following terms and conditions apply to all transactions carried out by you on this Website. By entering this Website and making your first purchase, you accept these terms and conditions.


1.1 This Website is only intended to be used and accessed in the United Kingdom (including Northern Ireland) and the Republic of Ireland. We cannot accept any orders from outside this jurisdiction.


1.2 All prices are in British pounds sterling (unless otherwise stated). Payment must be made in British pounds sterling.

1.3 Payment can be made via Paypal as shown on our Website.

1.4 Payment by card is subject to authorisation by the card issuer. If such authorisation is refused to us, we will not be liable for any delay or non-delivery.

1.5  Payment may be made over the phone, either on 01902670098 or on another number we may provide from time to time.

1.6 If payment is made by credit or debit card, the card will be debited when the order is placed.

1.7 We endeavour to take all reasonable care to keep your order and payment details secure. But we will not be held liable for any loss you might suffer if a third party obtains unauthorised access to any data you have submitted to the Website.

1.8 The price of our goods may increase from time to time and there may be a delay in amending the prices on the Website. If this happens we will check with you to see if you wish to receive the goods at the increased price. We accept no responsibility for manifest errors in the prices shown on the Website.

1.9 All prices are inclusive of VAT and exclusive of delivery costs.


1.10 The goods displayed and information about goods and prices on our Website is an invitation to you to offer to buy.

1.11 An order is placed when you click the buy button on our order form, and conditional upon you making payment for the goods.

1.12 We shall acknowledge receipt of your order with a confirmation email to an email address provided by you. We reserve the right to refuse your order or part order.

1.13 The order shall be accepted by us when we send a confirmation email to you specifically confirming our acceptance of the offer. The date and time of the order shall be the date and time at which our confirmation email is sent to you.

1.14 Once we have confirmed acceptance of your order by a confirmation email, we shall keep a copy of that confirmation email on file for 3 months.

1.15 If you receive a confirmation email relating to an order which you did not place, or if the details in the confirmation email do not match the order which you placed, or intended to place, you must contact us immediately on 01902 670098 or on another number we may provide from time to time, or email us at info@sedgleyaquatics.co.uk.


1.16 We will do our best to supply the goods ordered by you on the first available date, in most cases within 7 working days of the confirmation email. Certain products may take longer to deliver.

1.17 All goods are offered subject to availability. You will be advised of any delay in delivery times or if your goods are not available. If your order cannot be completed or is delayed beyond 21 working days, you have the right to ask us for a full refund or alternative goods of equivalent price.

1.18 Delivery is charged as follows:

1.19 If your goods are damaged in transit or the wrong goods are delivered please e-mail us on info@sedgleyaquatics.co.uk, or phone us on 01902670098, or on another number we may provide from time to time.


1.20 If for any reason you wish to cancel your order, you must do so within 7 days of delivery of the goods.

1.21 To return goods within 7 days of delivery of the goods, you must notify us by email on info@sedgleyaquatics.co.uk, or phone us on 01905 670098 (or on another number we may provide from time to time) and thereafter you are responsible for returning any goods to us at 72-74 Sedgley Road, woodsetton, Dudley, DY1 4NG. Return of goods after day 7 of delivery of the goods is entirely at our discretion.

1.22 All goods to be returned under this policy must be packaged securely, together with the packing slip sent with the goods. We recommend that you return the goods by recorded delivery.

1.23 On return of the goods pursuant to these terms and conditions, conditional upon the goods being returned in the same condition (and in no worse condition) as they were sent to you, we shall refund all sums paid by you to us, but shall not be responsible to you for any cost of returning the goods, such as (but not limited to) postage charges. If the return is due to faulty or damaged goods, then all sums including return postage shall be refunded.

1.24 Except in the case of faulty or damaged goods, this right to cancel does not apply to:

1.25 goods made up to your specification or highly personalised goods which are liable to deteriorate rapidly, periodicals, books, DVDs, videos or magazines.  We have sole exclusivity to determine what is highly personalised goods.

1.24 This returns policy does not affect your statutory rights.


1.26 If you have any complaints about your goods or the services offered on this Website, we will be happy to hear from you. Please email us on info@sedgleyaquatics.co.uk or send to us any complaints in writing to 72-74 Sedgley Road, Woodsetton, Dudley, DY1 4NG. You may also call us on 01902 670098, or on another number we may provide from time to time.


1.27 It is our policy to take all reasonable steps to ensure that personal data that we hold about our customers is processed fairly and lawfully. We will take all reasonable steps to implement this policy.

1.28 In order to process your order for goods we shall require your name, address and address for delivery (if different), email address, and contact telephone number. We shall also require the information necessary for payment by credit or debit card.

1.29 We may from time to time use your details to send you information by email, or post about our special offers and other information that you may find useful.


1.30 We do not warrant that use of our Website is entirely free from the risk of viruses or other damaging components.

1.31 Where individual goods are subject to additional warranties or guarantees given by their manufacturers, you are responsible for applying for the warranty in accordance with the manufacturer’s instructions. Such warranties are not enforceable against us, but only enforceable against the manufacturer.

1.32 This does not affect your statutory rights with respect to goods purchased from us.

1.33 This site may contain links to other Internet sites that are not owned by us. These links are provided for your convenience and information only. We are not responsible for the content of such sites or for transactions between you and such sites or for personal data, which such sites may collect or place on your computer.


1.34 These terms and conditions are subject to the law of England and Wales.  Any dispute arising out of or in connection with, or concerning the carrying into effect of, these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales, and by placing an order for goods you submit to the exclusive jurisdiction of the courts of England and Wales.


1.35 These terms and conditions constitute the entire understanding and agreement between you and us.


1.36 A person who is not a party to the order of the goods shall not have any rights under the Contracts (Rights of Third Parties) Act 1990 to enforce any term of these terms and conditions.


1.37 Our full name is Sedgley Road Aquarium Ltd (Company number 05540727) and our address is 72-74 Sedgley Road, Woodsetton, Dudley, DY1 4NG.

1.38 If you need to contact us quickly, please send an email to info@sedgleyaquatics.co.uk or phone us on 01902 670098, or on another number we may provide from time to time.

1.39 We are registered for VAT, number: 871 3248 24


1.40 References to “Us” “We” “Our” and any plural of the same is reference to Sedgley Road Aquarium Ltd.

1.41 References to “You” “Your” “Customer” and any plural of the same is reference to the buyer of the goods.

1.42 References to “Goods” is reference to the item or items that the buyer intends to purchase from Sedgley Road Aquarium Ltd.

1.43 References to “Order” is reference to the buyer placing an order with Sedgley Road Aquarium Ltd for the purchase of the goods (as defined at paragraphs 1.10 to 1.15 of these terms and conditions).

1.44 References to “Services” is reference to the services provided by Sedgley Road Aquarium Ltd in reviewing the order, accepting or rejecting the order, and conditional upon an acceptance of the order, dispatching the goods to the buyer.

1.45 References to “Confirmation Email” is reference to Sedgley Road Aquarium Ltd sending an email to the buyer confirming that the order has been accepted, and that the goods will be dispatched to the buyer at the address provided by the buyer pursuant to these terms and conditions.